Policies and Contact




All items will be subject to shipping via Canada Post

Unless otherwise specified by customer.

Exchanges and Refunds

No Refunds on Custom Embroidery Orders

No Refunds on Sale Items

We provide full refunds or exchanges on any NOT custom embroidered products if returned within 30 days from the date of purchase.

For any returns or exchanges, shipping back to the Trace Embroidery store is the responsibility of the customer.


Store Hours

Monday - Friday 10AM - 6PM

Saturdays 11AM - 4PM

Closed Sundays

Closed Holidays

Contact Us


(403) 254-2680

250 Bridlewood Place SW



T2Y 3P9

Customer Service:

(403) 254-2680

Store Hours:

Mon-Fri 10AM - 6PM

Sat 11AM - 4PM

Closed Holidays

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Copyright 2020 Trace Emrboidery